FAQs

Which precious metals do you buy?

Rex Johnson Online will buy all your broken, unwanted and damaged gold, platinum and silver. It does not matter what condition it is in.

Is my gold safe?

Yes. You will receive a FREE gold pack on request, which contains A PRE-PAID AND INSURED Special Delivery envelope. Use this to post your jewellery to us. The contents is automatically insured to the value of £500, but if you believe your items are worth more than this, inform the Post Office staff when you take the package to be posted so that you can purchase additional insurance.

How will I know you have received my parcel?

The Special Delivery service guarantees next working day delivery. We will telephone you within 48 hours of receiving your package to offer a price for your jewellery.

If you don’t receive a call, please telephone our customer service department on 0800 849 1717 or email us at enquiries@rexjohnsononline.com

What happens if I don’t want to accept your offer?

In the unlikely event that you do not wish to accept our offer, we will return all the items to you FREE OF CHARGE and fully insured.

How do I know you are a bona fide company?

Rex Johnson & Sons is a long-established, trusted family business. Over the years we have served tens of thousands of satisfied customers in our high street stores – and now can offer you the same high levels of service online.

Use our gold calculator on the home page to get an idea of what your items are worth – but remember that stones and wires will not be included in our valuation.

If you are unsure about sending your jewellery through the post, have a look at the store locator on the Contacts Page to find your nearest gold-buying centre. We would love to see you!